William L. Dougherty |
16 Years Sales, Marketing and Management Expertise |
| 150 Old Vine Way, Napa, CA 94558 |
20 Years Distributed Computing Experience |
| (707) 225-1195 (c) |
Master of Science, Information Security |
| bill@edgeback.net |
Sarbanes-Oxley, COBIT/COSO Experience |
| Linked-In Profile |
CISSP, CISM, CEH, MCSE, CCNA, CCDA, CISS, CNSS-4011, IAM, IEM |
Windows 2003, 2000, XP, NT4, Exchange 2003, 2003,
SharePoint 2003, 2001, SQL 2000, 7, IIS 6, 5, 4, ISA 2004, 2000,
Solaris 10, 9, 8, RedHat 5, 4, 3, Ubuntu 6.04, 5.1, IBM iSeries V5R3,
TCP/IP, DNS, DHCP, WINS, ADS, SNMP, NTP, NFS, xHTML, CSS, ASP, PHP,
MySQL, SendMail, Apache, Samba, Wireshark, TCPDump, Dsniff, NMAP,
Nessus, EEye Retina, Core Impact, MetaSploit
Veritas NetBackup, BackupExec, ReplicationExec,
Cluster Server, Hewlett-Packard Service Desk, OpenView Operations for
Unix, OpenView Operations for Windows, OpenView Internet Services,
OpenView Service Information Portal, OpenView Service Reporter
Proficient in Windows Batch Scripting, Microsoft
Outlook/Exchange Groupware Development including VBScript Microsoft
Office 2003, XP, 2000, 97, MS Project 2003, 2000, Visio 2003, 2000,
Frontpage 2003, 2000. Familiar with Cisco PIX/ASA, Fortinet, Netscreen,
Nortel Contivity, Watchguard, Linksys
Director Technical Operations
- Responsible for all areas of site operations for stubhub.com, a subsidiary of eBay.
- Managed team of ~50 systems, network, database, and security administrators.
- Built new datacenter capacity to support growing business needs.
- Oversaw migration of core database infrastructure to new platform and version.
Information Security Manager, Project Services Manager
- Managed all aspects of IT security for $2.2B online auction company.
- Responsible
for coordinating IT response to all audit and compliance requests
including Sarbanes-Oxley audits, customer security audits, and Business
Software Alliance (BSA) audits.
- Wrote and maintained all IT
policies including security, acceptable use, and SDLC policies. Advised
other IT managers on policy compliance.
- Performed black-box reviews of new application releases, searching for potential vulnerabilities.
- Coordinated security incident response including forensic analysis and attack duplication.
- Designed and Implemented new corporate firewall and web proxy solution.
Corporate Computing Services Manager
- Managed day to day responsibility for Corporate IT Infrastructure,
covering 120+ locations and 2,400+ employees. Oversaw activities of Corporate
Computing Team of engineers and administrators.
- Performed design, implementation and administration tasks on 50+ Windows
2000 and Windows 2003 servers.
- Converted corporate e-mail system from AS/400 POP to Microsoft Exchange 2003.
- Administrated multiple database platforms including MS SQL 2000, MSDE, MS
Access, and Oracle 9i.
- Worked with E-Commerce and Operations teams to promote better integration
between departments. Introduced alternate technologies to augment traditional
IBM AS/400 and Sun Solaris systems throughout the enterprise.
- Completed enterprise software license audit and managed license compliance
program.
- Assisted with design and build of Las Vegas Disaster Recovery Center.
- Implemented new departmental applications including ADP Payroll, ADP Human
Resources, and InterVoice/Siemens Interactive Voice Response (IVR) Application
Suites.
- Implemented Remote Management technologies for Intel-based systems
including APC Masterswitch power management, Avocent KVM/IP console switches,
Windows Terminal Server, and UltraVNC.
- Member of 2004 SunTone Architectural
Council.
President
- Owner of IT consulting services company for small and medium businesses in Northern California.
- Designed SharePoint-based Knowledge Management System for commodity consulting company.
- Implemented Microsoft Small Business Server for medical firm.
- Provided web design and hosting services for youth charity.
Vice President Operations
- Successfully led spin-off of Services Division from FusionStorm, Inc.
- Managed P&L responsibility for company and achieved profitability in
fourth month of operation.
- Managed all aspects of Stormwatch Managed Services Deliverables.
- Responsible for operation of Stormwatch Remote Management Operations
Center (RMOC) providing 24x7 monitoring and management of client systems,
networks, applications and databases.
- Oversaw and directed development of all new Managed Services. Launched
expanded service offerings in January, 2002. Re-branded all services offerings
building upon "Storm" brand. Oversaw all aspects of new marketing strategy
including logo re-branding and web site development.
- Negotiated and approved all contracts related to Managed Service delivery
including customer, vendor and partner contracts. Created "Stormwatch
Certified Solution Provider" partner program and "Powered by Stormwatch"
channel program.
- Responsible for all aspects of distributed management infrastructure and
all aspects of Stormwatch internal IT support and deployment.
- Developed Sun Manager service offerings, providing level 1 and level 2
help desk support for Sun Microsystems' hardware and software.
- Member of 2002 and 2003 SunTone
Architectural Councils. Helped Sun Microsystems create new SunTone specifications.
- Received numerous awards for quality of service offerings, including 2002
HP OpenView Crystal Award for Best Internet Based Solution, and 2003 Sun
Microsystems Best SunTone Certified Solution.
Vice President Managed Services
- Managed all aspects of FusionStorm Managed Services deliverable.
- Directly supervised teams of engineers, operations staff, project managers
and account executives.
- Responsible for operation of FusionStorm Remote Management Operations
Center (RMOC) providing 24x7 monitoring and management of client systems,
networks, applications and databases.
- Oversaw and directed development of all new Managed Services.
- Managed P&L responsibility for division.
- Negotiated and approved all contracts related to Managed Service delivery
including customer.
- Performed one-on-one and group training of technical and operations staff
on procedures.
- Designed, built and maintained Intranet-based Knowledge Management Portal.
- Responsible for all aspects of distributed management infrastructure
including Sun, Windows and Linux Servers; Oracle, SQL and SOLID databases; HP
OpenView suite of tools; Cisco, Nortel and Foundry LAN, WAN and VPN; Exchange
and SendMail e-mail system, Veritas cluster and backup services.
- Responsible for all aspects of FusionStorm internal IT support and
deployment.
- Created all client Service Level Agreements (SLAs) and developed marketing
and pricing for all services.
- Successfully obtained SunTone
certification for FusionStorm Remote IT Service Delivery Model
Vice President Consulting Services, Director of Sales Engineering, Sales Engineer
- Responsible for all aspects of the sales cycle. Designed the
sales process including roles and responsibilities, assessment process,
and closing techniques. Conducted sales and product training for sales
team.
- Hired and managed nationwide team of Sales Engineers.
- Assisted in the design and build of the FusionStorm Remote Management
Operations Center (RMOC).
- Assisted in the specification of all Managed Service products and SLAs.
- Created the Managed Service Pricing Model and performed regular
profitability analysis reports.
- Created the Professional Service Guidebook including all service
descriptions, pricing models and contracts.
- Managed the Professional Service Group from October 2000 to March 2001 and
doubled Professional Service Sales while reducing
headcount by 70%.
- Worked with product marketing to create print and web marketing materials.
Responsible for creating marketing copy for Managed Service SLAs and
Professional Services.
- Performed assessments of client's technology infrastructure and business
requirements to develop Managed Service sales proposals.
- Assisted in Contract Negotiations with key vendors.
- Met with numerous Venture Capital firms to assist in the raising of "B"
round funds.
Professional Services Manager, Senior Consulting Engineer, Enterprise
Consultant
- Responsible for coordinating and advising on all sales of technical
services to major accounts in Northern California. Wrote and negotiated all
statements of work and contracts related to technical services.
- Developed detailed sales program to bring new service offerings to market.
Assisted Sales Manager in assigning resources, reporting and forecasting,
managing Client Representatives and closing complex sales.
- Conducted high-level consulting assessments with executives on enterprise
initiatives such as Enterprise Systems Management (Tivoli).
- Designed, wrote and supported multiple Outlook-based Groupware
applications including a Sales Force Automation application used by over 40
branches and 800 associates.
Senior Client Representative, Project Manager
- Developed major accounts in Northern California for new office location.
- Designed, implemented and project managed multiple network installations
for several startup clients.
- Wrote custom customer database for use by the sales staff.
- Developed relationships with major vendor reps and conducted joint sales
and marketing programs.
Corporate Account Executive
- Recruited and managed team of account managers servicing Fortune 1000
customers in the Bay Area as an outside sales representative.
- Solicited new business and solidified relationships with existing
customers. Identified and established reciprocal relationships with top trade
partners.
- Coordinated sales activities between Corporate, Training and Integration
Services teams, resulting in service sales exceeding 15% of revenue and an
average profit margin above 18%.
- Acted as a sales and systems trainer for new sales associates throughout
the Bay Area.
Corporate Account Manager
- Identified new major accounts within an existing territory.
- Acted as primary point of contact and inside sales rep for corporate
customers.
- Oversaw all aspects of customer relations, order fulfillment, product
procurement, proposal writing, credit collections and service calls.
- Consistently ranked among the top 50 sales reps nationwide and regarded as
a top producer of service sales, including training, on-site technical support
and leasing.
- Responsible for opening and maintaining 3 of the 5 largest branch
accounts which purchased more than $2.5 million annually.
September 1992 – April 1995. Danville Financial Group
Various positions, including: Director of Marketing, Sales Manager,
Wholesale Branch Manager and Real Estate Loan Consultant
Technical Training and Certifications
- 2008 - National Security Agency INFOSEC Evaluation Methodology (IEM)
- 2008 - National Security Agency INFOSEC Assessment Methodology (IAM)
- 2008 - Cisco Express Foundation Design Specialist
- 2007 - National Security Agency Information Systems Security Professional (CNSS 4011 INFOSEC)
- 2007 - Cisco Information Security Specialist (CISS)
- 2007 - Cisco Certified Network Associate (CCNA)
- 2006 - Certified Ethical Hacker (CEH)
- 2006 - Certified Information Security Manager (CISM)
- 2006 - Certified Information Systems Security Professional (CISSP)
- 2006 - Microsoft Certified Systems Engineer Windows 2003 (MCSE)
- 2006 - Microsoft Certified Systems Administrator Windows 2003 (MCSA)
- 2006 - IBM Course #S6229 iSeries System Operator Workshop
- 2005 - Cisco Certified Design Associate (CCDA)
- 2004 - WYSE Rapport 4.0 Management Solutions Course
- 2003 - Certified Information Systems Security Professional (CISSP)
- 2003 - CompTIA Security+ Certification
- 2003 - NetScreen Course Implementing NetScreen Security Gateways (INSG)
ScreenOS 4.0
- 2003 - Sun Microsystems Enterprise Certified (ISA 015, ISA 030, ISA 050,
ISA 080)
- 2003 - Cisco Wireless LAN Design Specialist
- 2002 - Cisco Certified Design Associate (CCDA)
- 2002 - RedHat Course #RH300 RedHat Certified Engineer (RHCE) Rapid Track
Course
- 2001
- Microsoft Certified Systems Engineer Windows 2000 Early Achiever
(MCSE) - Windows 2000 Accelerated Exam, Designing a Windows 2000
Network Infrastructure
- 2001 - Hewlett-Packard OpenView Operations for Windows Course #OVOW-5010
- 2000 - Sun Microsystems Course #237 Solaris 2.7 System Administration I
- 2000 - Sun Microsystems Course #287 Solaris 2.7 System Administration II
- 2000 - Sun Microsystems Course #387 Solaris 2.7 TCP/IP Network Administration
- 2000 - Sun Microsystems Competency 2000 Workgroup Sales Certification
- 2000 - Sun Microsystems Competency 2000 Enterprise Sales Certification
- 2000 - Hewlett-Packard OpenView Certified Consultant - Network Node
Manager 6.x on Windows NT
- 2000 - 3Com Certified Solutions Associate (CSA)
- 2000 - Microsoft Course #1579 Accelerated Training for Updating Support
Skills and Designing a Directory Services Infrastructure for Windows 2000
- 2000 - Microsoft Course #1026 Exchange Server 5.5 Concepts and
Administration
- 1999 - Microsoft Certified Systems Engineer (MCSE) - Windows NT
Workstation 4.0, Windows NT Server 4.0, Windows NT Server 4.0 in the
Enterprise, Networking Essentials, TCP/IP, Proxy Server 2.0
- 1999 - Microsoft Sales Specialist (MSS)
- 1999 - Microsoft Sales Specialist (MSS) - Knowledge Management Solutions
- 1999 - Cisco Certified Network Associate (CCNA)
- 1999 - Cisco Certified Design Associate (CCDA)
- 1999 - Cisco Sales Expert (CSE) Small to Medium Business Solutions
- 1999 - Cisco Sales Expert (CSE) Enterprise Business Solutions
- 1999 - 3Com 3Star LAN Professional Sales Certification - Large Enterprise
- 1999 - 3Com 3Star WAN/RA Sales Professional Certification
- 1998 - Hewlett-Packard Certified Sales Expert
- 1998 - IBM RS/6000 Boot Camp
- 1992 - California Department of Real Estate - Licensed Real Estate
Salesperson. License #01147135
Education
- 2004 - 2005 Capella University - Master of Science in Information Technology, Specialization in Information Security.
- 1988 - 1992 Pepperdine University -
Bachelor of Science in Business Administration and Management
- 1990 - Pepperdine University Year-In-Europe
Program, London, England - Studied European history, culture, art and
politics. Traveled extensively throughout Eastern and Western Europe on
academic and cultural tours.